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Should I complain?
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schuette



Joined: 13 Nov 2003
Posts: 17981
Location: Grangemouth, Scotland

PostPosted: Sun Sep 19, 2004 6:03 am    Post subject: Should I complain? Reply with quote

Should I complain to someone about my official Rush t-shirt? The stitching has come away at the sleeve and I've only wore it once. The thing is where do you write to complain about something like that?
Maybe some of you think it's petty of me to complain but it did cost me ?20, which is a lot to me, and I want to keep this t-shirt for years...
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Slaine mac Roth



Joined: 31 Mar 2004
Posts: 1295
Location: Mansfield, (UK)

PostPosted: Sun Sep 19, 2004 6:10 am    Post subject: Reply with quote

I certainly would.

I must admit, though, its the first time I've heard a complaint about official Rush merchandise in 25 years.
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schuette



Joined: 13 Nov 2003
Posts: 17981
Location: Grangemouth, Scotland

PostPosted: Sun Sep 19, 2004 6:19 am    Post subject: Reply with quote

I feel shitty complaining cuz it's Rush....but if I bought this from a shop I would certainly have no second thoughts about taking it back.
Where do I complain to though...?
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Slaine mac Roth



Joined: 31 Mar 2004
Posts: 1295
Location: Mansfield, (UK)

PostPosted: Sun Sep 19, 2004 6:24 am    Post subject: Reply with quote

Good question. All I can suggest is to get into touch with the Backstage CLub and/or SRO Management and see what they suggest.
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schuette



Joined: 13 Nov 2003
Posts: 17981
Location: Grangemouth, Scotland

PostPosted: Sun Sep 19, 2004 7:11 am    Post subject: Reply with quote

I went to Rush.com and contacted them asking if they can help or at least tell me where to write to to see if something about it can be done.
I'll let you know what the outcome is..
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H3WMW



Joined: 16 Nov 2003
Posts: 594
Location: Scotland

PostPosted: Sun Sep 19, 2004 8:05 am    Post subject: Reply with quote

Cool. I hope you get it sorted out Schu!!
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Kares4Rush



Joined: 13 Nov 2003
Posts: 3187
Location: New York

PostPosted: Sun Sep 19, 2004 11:07 am    Post subject: Reply with quote

Yah, schu, I would too. I read somewhere that someone bought a poster from the Backstage Club and it arrived all banged up. Not their fault at all, just the postman's.

He complained (or commented) and they sent him another one FREE! No questions asked.

I hope it gets sorted out. None of us is rich (I think) and spending money at the venues really eats into the wallet.

Good luck. Smile
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Walkinghairball



Joined: 21 Apr 2004
Posts: 25118
Location: In a rock an roll venue near you....as long as you are in the Pacific Northwest.

PostPosted: Sun Sep 19, 2004 11:25 am    Post subject: Reply with quote

I had a Dio concert tee shrink up to a belly shirt once............ that sukked.
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*Lifesonite



Joined: 02 Jan 2004
Posts: 3442
Location: Flowing Through The Universe, In A Paisley Shirt... Man.

PostPosted: Sun Sep 19, 2004 9:16 pm    Post subject: Reply with quote

Are you sure the shirt shrunk? Or has it been in your closet for 15 years? Wink
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Slaine mac Roth



Joined: 31 Mar 2004
Posts: 1295
Location: Mansfield, (UK)

PostPosted: Mon Sep 20, 2004 10:02 am    Post subject: Reply with quote

*Lifesonite wrote:
Are you sure the shirt shrunk? Or has it been in your closet for 15 years? Wink


...and you've expanded? Razz
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awip2062



Joined: 13 Nov 2003
Posts: 25543

PostPosted: Mon Sep 20, 2004 1:50 pm    Post subject: Reply with quote

Hmmm...I never had any trouble with Dio merch, Hairy. hehe
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schuette



Joined: 13 Nov 2003
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Location: Grangemouth, Scotland

PostPosted: Tue Sep 21, 2004 7:21 am    Post subject: Reply with quote

still no answer back..........hmmmmm wonder how long it will take...
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Slaine mac Roth



Joined: 31 Mar 2004
Posts: 1295
Location: Mansfield, (UK)

PostPosted: Tue Sep 21, 2004 10:48 am    Post subject: Reply with quote

18 - 21 days?
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ElfDude



Joined: 31 Dec 2003
Posts: 11084
Location: In the shadows of the everlasting hills

PostPosted: Wed Sep 22, 2004 8:01 pm    Post subject: Reply with quote

They should send you a free autographed one. Smile
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schuette



Joined: 13 Nov 2003
Posts: 17981
Location: Grangemouth, Scotland

PostPosted: Thu Sep 23, 2004 6:41 am    Post subject: Reply with quote

I was thinking complimentary tickets to the gig in Holland as well as complimentary plaane tickets and accomodation Razz
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