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Should I complain?

Posted: Sun Sep 19, 2004 6:03 am
by schuette
Should I complain to someone about my official Rush t-shirt? The stitching has come away at the sleeve and I've only wore it once. The thing is where do you write to complain about something like that?
Maybe some of you think it's petty of me to complain but it did cost me ?20, which is a lot to me, and I want to keep this t-shirt for years...

Posted: Sun Sep 19, 2004 6:10 am
by Slaine mac Roth
I certainly would.

I must admit, though, its the first time I've heard a complaint about official Rush merchandise in 25 years.

Posted: Sun Sep 19, 2004 6:19 am
by schuette
I feel shitty complaining cuz it's Rush....but if I bought this from a shop I would certainly have no second thoughts about taking it back.
Where do I complain to though...?

Posted: Sun Sep 19, 2004 6:24 am
by Slaine mac Roth
Good question. All I can suggest is to get into touch with the Backstage CLub and/or SRO Management and see what they suggest.

Posted: Sun Sep 19, 2004 7:11 am
by schuette
I went to Rush.com and contacted them asking if they can help or at least tell me where to write to to see if something about it can be done.
I'll let you know what the outcome is..

Posted: Sun Sep 19, 2004 8:05 am
by H3WMW
Cool. I hope you get it sorted out Schu!!

Posted: Sun Sep 19, 2004 11:07 am
by Kares4Rush
Yah, schu, I would too. I read somewhere that someone bought a poster from the Backstage Club and it arrived all banged up. Not their fault at all, just the postman's.

He complained (or commented) and they sent him another one FREE! No questions asked.

I hope it gets sorted out. None of us is rich (I think) and spending money at the venues really eats into the wallet.

Good luck. :)

Posted: Sun Sep 19, 2004 11:25 am
by Walkinghairball
I had a Dio concert tee shrink up to a belly shirt once............ that sukked.

Posted: Sun Sep 19, 2004 9:16 pm
by *Lifesonite
Are you sure the shirt shrunk? Or has it been in your closet for 15 years? ;)

Posted: Mon Sep 20, 2004 10:02 am
by Slaine mac Roth
*Lifesonite wrote:Are you sure the shirt shrunk? Or has it been in your closet for 15 years? ;)
...and you've expanded? :razz:

Posted: Mon Sep 20, 2004 1:50 pm
by awip2062
Hmmm...I never had any trouble with Dio merch, Hairy. hehe

Posted: Tue Sep 21, 2004 7:21 am
by schuette
still no answer back..........hmmmmm wonder how long it will take...

Posted: Tue Sep 21, 2004 10:48 am
by Slaine mac Roth
18 - 21 days?

Posted: Wed Sep 22, 2004 8:01 pm
by ElfDude
They should send you a free autographed one. :)

Posted: Thu Sep 23, 2004 6:41 am
by schuette
I was thinking complimentary tickets to the gig in Holland as well as complimentary plaane tickets and accomodation :razz: